Frequently Asked Questions?


 

How do I schedule an appointment?

To schedule an appointment with University Medical Practice Associates (UMPA) and Mount Sinai Doctors Faculty Practice:
  • Call the main UMPA phone line at 212-523-UMPA (8672), option 2, Monday to Thursday, 8 am - 8 pm; Friday, 8 am - 5pm
  • Go to www.UMPA.com and click on “Request an Appointment” and click on “Book an Appointment”
When scheduling an appointment, please indicate the reason for your visit so that we can give you the appropriate amount of time with your doctor.


What services are provided by UMPA and Mount Sinai Doctors Faculty Practice?

  • Allergy
  • Cardiology
  • Endocrinology, Diabetes & Nutrition
  • Internal Medicine (Primary Care)
  • Geriatric Medicine
  • Home Visit Program
  • Infectious Diseases & Travel Medicine
  • Nephrology
  • Pulmonary, Critical Care & Sleep Medicine

When should I arrive for my appointment?
For established patients, please try to arrive at least 5 minutes before your appointment. For new patients, arrive 15 minutes before your appointment.

What should I bring to my first appointment?

  • Your insurance card(s)
  • Photo ID
  • List of your current medications with dosages or your medication bottles
  • Any pertinent medical records
  • Valid referral if you’re seeing a specialist (and your primary care physician’s contact information)
  • The name and phone number of your pharmacy
  • Completed “UMPA Registration Form and Medical History Form” which can be downloaded online at www.UMPA.com/forms.

Will you remind me about my appointment?
Yes. When you schedule your appointment, you will be asked to provide your mobile phone number or home phone number. You will also be asked if you prefer to receive your appointment reminder as a phone call or a text message. We are happy to accommodate either request. A text or an automated reminder will be sent 48 business hours prior to your appointment.

What happens if I need to cancel my appointment? Is there a fee?

  • If you cannot keep your scheduled appointment, please notify us at least 24 hours in advance so that we can offer your appointment time to another patient.
  • You can request necessary changes to your appointment using the “Appointment Center” feature at www.umpa.com/patients/appointment_center.aspx.
  • You can request changes by calling 212-523-UMPA (8672), option 2, Monday to Thursday, 8 am - 8 pm; Friday, 8 am - 5pm.
  • Patients who repeatedly miss appointments or who repeatedly cancel their appointments without giving advance notice may be discharged from UMPA and Mount Sinai Doctors Faculty Practice.

What happens if I arrive late to my appointment?
If you arrive more than 15 minutes late to your appointment, you may be asked to either wait until the end of your provider’s schedule to be seen or to reschedule your appointment for a different day. This is done to reduce delays for all scheduled patients.

Will there be any delays once I’m in the office even if I arrive on time for my appointment?
Medical offices will sometimes run behind schedule, often for reasons beyond anyone’s control. Unplanned physician and patient emergencies can sometimes impact the schedule and cause unpredictable waiting times. If a delay occurs, we will inform you as soon as possible. In the unlikely event of an extended delay, we will help you to reschedule your appointment if you would prefer to come back at a different time.

What is the order in which patients are seen at the UMPA and Mount Sinai Doctors Faculty Practice offices?
All patients will be asked to fill out some basic paperwork when they arrive to the UMPA offices. Patients will then be called into the exam room according to their originally scheduled appointment time (and not according to actual time of arrival). Please be aware that there are many providers in the office at the same time, and it may occasionally seem like someone else is being taken out of order. Our goal is to keep every appointment as close as possible to the originally scheduled time and to inform patients of any delays. 

How long can I expect to be in the office? 
The amount of time you will be in our office depends on the type of visit you have scheduled. Below are some general guidelines to help you plan your visit:

   New or Established Patient
 Type of Visit
 Time in Office
   New Patient: Primary Care  General Medical Complaint  1 hour
   New Patient: Primary Care  Annual Health Assessment  1 to 2 hours
   Established Patient: Primary Care  Chronic Medical Complaint
 40 to 60 minutes
   Established Patient: Primary Care
 New Medical Complaint
 40 to 60 minutes
   Established Patient: Primary Care
 Annual Health Assessment
 1 to 1.5 hours
   New Patient: Specialist  Initial Visit  1 to 1.5 hours
   Established Patient: Specialist  Chronic Medical Complaint  30 to 60 minutes

Is there a copayment for my visit? When is it due?
If your insurance coverage requires a copayment, the copayment is expected at the time of service. A $15 administrative fee will be charged to patients who do not pay their copayment at the time of service.

Will my insurance cover my visit? Will I owe anything?
Your insurance carrier will be billed for any services you receive. Any services not covered by the insurance carrier will be the responsibility of the patient. Non-covered services are determined by your insurance carrier. Please contact your insurance company for coverage clarification.

What forms of payment do you accept?
We accept the following:

  • Cash
  • All major credit cards (American Express, Visa, MasterCard)
  • Personal checks and traveler’s checks

Who should I call for information concerning billing questions?
Please contact our billing department at 212-523-UMPA (8672), option 5, during business hours Monday to Friday,9 am to 5 pm. If you receive a bill for laboratory or radiology services, please contact the number on the bill.

How do I get a referral to a specialist?
Call your UMPA and Mount Sinai Doctors Faculty Practice primary care offices. You will need to provide the type of specialty, the reason for the visit, the specialist's name and phone number (if you have someone in mind) and your insurance information. Referrals will either be mailed or faxed to you or they can be picked up at your primary care office.

How do I request a refill for my prescription?
  • If you are requesting a medication that was not prescribed by an UMPA physician, you will need to first make an appointment with your UMPA and Mount Sinai Doctors Faculty Practice provider.
  • We will prescribe most medications, including refills, electronically (ePrescribe). If you need a refill,please call your pharmacy and ask them to submit the request to us electronically. If your pharmacy does not use ePrescribe, please ask them to contact us for refills.
  • You may also refill your prescription by calling your provider’s office. You will need to provide:
    • Name of physician who prescribed the medication
    • Name of the medication
    • Strength
    • Frequency
    • Quantity (e.g., 30- or 90-day supply)
    • The name of the pharmacy that filled the prescription (and the pharmacy phone number)
  • You can request your refill via our Patient Portal, https://mycw69.ecwcloud.com/portal8987/jsp/100mp/login.jsp. If you are not registered on the Patient Portal, please contact your provider’s office; you will need an email address for the registration to be completed.

What should I do if there is a medical emergency?
For emergencies, dial 911 or go to the nearest emergency room. The emergency rooms for Mount Sinai St. Luke’s and Mount Sinai Roosevelt are located at the following sites:
Mount Sinai St. Luke’s
1111 Amsterdam Avenue at West 114th Street
New York, NY 10025
Mount Sinai Roosevelt
1000 Tenth Avenue at West 59th Street
New York, NY 10019

Which hospitals are UMPA and Mount Sinai Doctors Faculty Practice healthcare professionals affiliated with?
UMPA and Mount Sinai Doctors Faculty Practice practitioners are affiliated with Mount Sinai Health System: Mount Sinai St. Luke’s and Mount Sinai Roosevelt.

How do I know if an UMPA and Mount Sinai Doctors Faculty Practice physician participates in my health plan?
We participate in most major insurance plans. For specific provider coverage information, check with your insurance carrier or contact us at 212-523-UMPA (8672).You can also visit www.umpa.com/findadoc to find our insurance provider participation.

How can I get a copy of my test results or medical records?
To maintain your privacy, UMPA and Mount Sinai Doctors Faculty Practice requires that all requests to release your medical records be made in writing to your doctor’s office. To obtain a release form, contact the medical records department at your doctor’s office or download the “Medical Release Form” at www.umpa.com/forms. For a copy of your complete medical records, there is a charge of 75 cents per page.

Who should I call if I need to speak to a physician after the office is closed?
While we encourage you to call our office during regular business hours, we understand that health emergencies can happen at any time. If you need to speak with a physician when your UMPA and Mount Sinai Doctors Faculty Practice provider’s office is closed, you can try calling one of our other UMPA sites that is open. They may be able to accommodate urgent visits or even regular appointments. If all of the sites are closed, please call our main number and select the option that transfers you to our answering service. In the case of a serious or life-threatening medical emergency, please call 911 immediately. 


View University Medical Practice Associates (St. Luke's Roosevelt Hospital Department of Medicine ) in a larger map

 

University Medical Practice Associates (UMPA) Locations

 

Morningside Heights

Mount Sinai Doctors Faculty Practice
2771 Frederick Douglass Boulevard
New York, NY 10039

UMPA Cardiology at 125th Street
374 West 125th Street
New York, NY 10027

 

Upper Westside

 

UMPA at Esplanade
305 West End Avenue 
Suite 214
New York, NY 10023

UMPA at Amsterdam Avenue
1090 Amsterdam 
Suites 4A/C
New York, NY 10025
   

Columbus Circle

 

UMPA at 59th Street
425 West 59 Street
Suite 8A
New York, NY 10019

UMPA Cardiology at 59th Street
425 West 59th Street
 Suite 9C & D
New York, NY 10019

 

Columbus Cardiology Associates
425 West 59th Street
Suite 8B
New York, NY 10019

UMPA Specialty Center
at Columbus Circle
36 West 60th Street
New York, NY 10019

 



 

 

 

 

 

 

 

 



 


 

 

 

 

 

 

 

 

 


 

 

 

 

 

 

 

 

 

 


 

 

 

 

 

 

 

 

 

 


 


 

 

 

 

 

 

 

 

  • Allergy
  • Cardiology
  • Endocrinology, Diabetes & Nutrition
  • Internal Medicine (Primary Care)
  • Geriatric Medicine
  • Home Visit Program
  • Infectious Diseases & Travel Medicine
  • Nephrology
  • Pulmonary, Critical Care & Sleep Medicine
  • Allergy
  • Cardiology
  • Endocrinology, Diabetes & Nutrition
  • Internal Medicine (Primary Care)
  • Geriatric Medicine
  • Home Visit Program
  • Infectious Diseases & Travel Medicine
  • Nephrology
  • Pulmonary, Critical Care & Sleep Medicine